Ethical Corporate Management
ASUS formulated the "Employee Code of Conduct" based on the Code of Conduct by the Responsible Business Alliance (RBA) and "Corporate Governance Best Practice Principles for TWSE/GTSM Listed Companies." The Employee Code of Conduct includes but is not limited to corruption and bribery, insider trading, intellectual property rights, and the proper preservation and disclosure of information. We created the online Employee Code of Conduct course, which is mandatory for all employees and is required to be retrained every year.
For Business partners, ASUS requires the signing of "Code of Conduct Compliance Declaration". For external entities that violate the anti-bribery, anti-corruption and anti-foul play and cause damage to the company, we will seek compensation in accordance with the provisions of the signed integrity pledge and take necessary legal actions.
Regulation Compliance
Rigorous adherence to laws and regulations is both a demonstration of corporate social responsibility and a key factor in sustainable operations. To ensure compliance with all relevant global regulations, ASUS closely monitors legislative developments that may impact the company and has established a compliance assessment system for laws, policies, and regulations to assist all departments in implementing relevant requirements.
The “ASUS Internal Regulation Identification and Management Measures” are employed to identify and manage laws and regulations related to operations, environmental protection, and services, thereby ensuring effective regulatory monitoring. In addition, the company has established a policy that any criminal or administrative legal case resulting in fines of NT$1.5 million or more, or any incident with a serious impact on company operations, must be disclosed in the sustainability report to achieve balanced reporting and transparency of information. In 2024, there was one major regulatory violation, which resulted from differing interpretations of trust law provisions with the competent authority. Subsequently, internal operating procedures were revised and relevant training and communication were conducted to prevent recurrence of similar incidents.
In 2024, there was 1 violation in ASUS Group
Internal Audit System
Responsibilities of the Audit Office
The Audit Office is in charge of the internal auditing and enables the board of directors and senior management to independently and objectively assess the completeness, effectiveness, and implementation of the ASUS group's internal control system, as well as provides timely recommendations for improvement. Additionally, based on the mandates of the Board of Directors and senior management, the Audit Office provides related investigation, evaluation, or consulting services to assist the Board of Directors and senior management in fulfilling their corporate governance responsibilities.
Organization of the Audit Office
It reports directly to the Board of Directors. It is headed by a Chief Auditor Executive (CAE) who is responsible for overseeing ASUS Group's internal audit operations and supervising the Audit Office in carrying out its internal audit work. The appointment and removal of the CAE require the approval of the Board of Directors. The Audit Office also employs an appropriate number of full-time auditors, whose appointment, removal, performance evaluation, and compensation are proposed by the CAE and approved by the Chairman.
Investor RelationsTax Policy
- Act at all times in accordance with all applicable laws and regulations.
- Be transparent in financial reporting. Disclosures are made in accordance with applicable regulations and reporting requirements.
- Support tax policies of the government that encourage the business innovation and foster the economic growth.
- Do not undertake transactions whose sole purpose is for tax avoidance.
- Always consider tax as part of major business decisions.
- Assess tax risk in time through corporate management mechanism when facing the changes of the operating environment and tax rules.
- Strengthen the tax profession through the development of human resources continuously.
Whistleblower System
ASUS has always engaged in all business activities with honesty and forbids corruption and any form of fraud. With a system of rewards and punishments, we make sure that employees do not accept any type of fraud regarding demands, contract, bribery, or any other improper benefits. Should anyone discover a potential violation of the Employee Code of Conduct of ASUS employees, a report can be made to us through our public mailbox: audit@asus.com.
In accordance with the Occupational Safety and Health, the Sexual Harassment Prevention Act, and the Personal Data Protection Act, any personal information and other full-funded identification information of the whistleblower shall be kept confidential and shall not be provided to third parties not related to the investigation. In order to avoid unfair and unfavorable treatment, the whistleblower can also propose necessary precautions against possible damage in accordance with the law. Compliance with the Code of Ethical Conduct is also included in the employees' annual performance evaluation criteria. Any violations will impact performance assessments and the distribution of rewards and compensation. Regarding cases that violate the "Employee Code of Conduct", they will be dealt with appropriately based on the severity. ASUS will severely punish illegal acts and transfer them to judicial authorities for investigation if necessary.
For detailed instructions for reporting, please visit "Internal Audit" under "Corporate Governance" on the Investor Relations website.
Reporting
- Violation of Code of Conduct：audit@asus.com
- Complaints of Unlawful Infringements in the Workplace：6666@asus.com、Dedicated-line：#26666
Clarification, Acceptance and Investigation (Audit Office, Human Resource)
- Case Investigation
- Evidence Search, Clarification, and Verification
Settlement (Committee, Human Resource)
Violation of Code of Conduct
- Hold the meeting
- Base on “Employee Code of Conduct” and “Work Rule” to make decision
- Periodically report to the Board of Directors regarding the investigation result and the measures taken
Committee of Unlawful Infringements
- Hold Committee of Unlawful Infringements Meeting
- Base on “Employee Code of Conduct” and “Work Rule” to make decision
Corrective Measure (Case Unit, Human Resource)
- Request relevant units to internally review the causes of violations and submit improvement reports
- Revise internal and external management policies and improve internal processes
- Strengthen internal and external education and training to avoid similar incidents from happening again
In 2024, there was 0 violation in ASUS Group
For cases of violation of the “Employees Code of Conduct", ASUS will handle them appropriately according to the severity of each case. There were no incidents of violations of the ASUS Employee Code of Ethical Conduct from 2023 to 2024.
Customer Satisfaction
ASUS values customers' voices. Customers that use our service will receive our satisfaction survey, including the return merchandise authorization (RMA) form, email, interactive voice phone and build-in software according to the type of service received. For each key service process, such as service timeliness, material and parts management, service quality, cost control and systemization, it is tracked and analyzed through weekly management reports to identify rooms for improvement or optimization.
In addition, ASUS occasionally organizes product inspection activities, including software updates, functional testing, simple troubleshooting, appearance cleaning and maintenance services, which can extend the product life cycle and enhance consumers' personal attachment to our brand.
10
%To create a better service experience, we use monthly questionnaire for tracking and analysis to help optimize telephone service contents or procedures. The customer satisfaction target is a dissatisfaction rate of lower than 10%.
In 2024, over 52 weeks, dissatisfaction rates across all global regions remained between 0.03% and 8.03%, while the average dissatisfaction rate was 3.41%, meeting the target.
